Reservation Friction Framework R-N: Normal Flow An Experience Systems Case Study Most systems are designed for their ideal state. Experience systems are designed to reach it. R-N describes the condition where intent, time, and...
Reservation Friction Framework R-72: Long-Horizon Planning Friction An Experience Systems Case Study Hybrid work did not eliminate planning—it stretched it. R-72 friction describes what happens when users reserve rooms or desks far in advance,...
Reservation Friction Framework R-24: Forgotten Reservation Friction Hybrid work introduced flexibility—but it also broke continuity. Plans change, memory fades, and urgency often overrides intention. R-24 friction describes a specific and recurring breakdown in hybrid...
Reservation Friction Framework R-0: Walk-In Friction An Experience Systems Case Study Hybrid work reintroduced spontaneity—but removed certainty. R-0 friction describes the moment a user arrives without a reservation and needs space immediately. No prior...
